MyBrilliantStar will accept returns on unused products in the original packaging in resaleable condition within 14 days after you have received your order.
If you would like to return your order, please follow these steps:
1. Contact our customer support team within 14 days of receiving your order to initiate the return process.
2. Provide us with your order number and the reason for the return. We'll then provide you with instructions for returning your item(s).
3. Pack the item(s) securely in the original product packaging, and include any accessories or documentation that came with the item(s).
4. Ship the item(s) to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping.
If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.
Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.
Please note that that a refund takes a few days to be visible on your bank/credit card statement.
Find answers to common questions about shopping on MyBrilliantStar. Our FAQ page covers everything from shipping and returns to product information and customer support. Get the information you need to have a great shopping experience.
We're Kirsten and Hartmut, your Christmas enthusiasts on a mission to sprinkle joy across Canada and the United States!
Picture this: a couple from the heart of Germany, utterly smitten by the twinkling lights, and the warmth of holiday hugs. Fast forward to 2011, we found ourselves in the beautiful city of Vancouver, where we stumbled upon a little piece of Germany – a Christmas market! You can imagine the sparkle in our eyes; it felt like a piece of home right here in Canada.
So, as you explore our collection, know that you're not just shopping; you're becoming a part of our festive family.