We are located in Vancouver, BC, Canada and ship within Canada and to the USA.
The delivery time of your order will depend on several factors, including your location, the shipping method you choose, and the processing time of your order.
Typically, orders are processed within 1-2 business days. After processing, delivery times for standard shipping can range from 2-8 business days.
Please note that delivery times may be longer for shipping to remote areas, during peak holiday seasons , and special weather alert.
Depending on your shipping address and package size, shipping options are offered and calculated during the checkout process.
Please read our full Shipping Policy here: https://mybrilliantstar.com/policies/shipping-policy
MyBrilliantStar will accept returns on unused products in the original packaging in resaleable condition within 14 days after you have received your order.
If you would like to return your order, please follow these steps:
1. Contact our customer support team within 14 days of receiving your order to initiate the return process.
2. Provide us with your order number and the reason for the return. We'll then provide you with instructions for returning your item(s).
3. Pack the item(s) securely in the original product packaging, and include any accessories or documentation that came with the item(s).
4. Ship the item(s) to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping.
If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.
Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.
Please note that that a refund takes a few days to be visible on your bank/credit card statement.
Please read our full Return Policy here: https://mybrilliantstar.com/policies/return-policy
Find answers to common questions about shopping on MyBrilliantStar. Our FAQ page covers everything from shipping and returns to product information and customer support. Get the information you need to have a great shopping experience.
Please read our Frequently Asked Questions (FAQ) here: https://mybrilliantstar.com/pages/faq