We take pride in selling only the highest quality products. If you are unhappy for any reason, please contact us at service@mybrilliantstar.com so we can resolve this in partnership with you.
We will accept returns within 14 days after you have received your order. All sales become final after 14 days of receipt of your order. If 14 days have gone, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. The product must be unused, in the original packaging, and in resaleable condition. You’ll also need the receipt or proof of purchase.
To start a return, please follow these steps:
If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.
Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.
Important: Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, there are usually no extra costs for the customer to exchange a defective/wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
MyBrilliantStar will accept exchanges on unused products in the original packaging in resaleable condition within 14 days after you have received your order.
If you would like to exchange your item(s) for a different size, color, or style, please follow these steps:
If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.
Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our exchange policy requirements, we will issue an invoice for the price difference (if any) and the reshipment and send out the new item(s).
Important: Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Please be aware that shipping costs for your return will be deducted from your refund. If your initial order entitles you to a "free shipping" and the conditions after returning the item/s no longer exist, we reserve the right to deduct these costs from your refund afterwards.
If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@mybrilliantstar.com.
